Terms of Service
Moon Web Creations
Effective Date: 29 September 2026
These Terms of Service apply to services supplied by Moon Web Creations and use of www.moonwebcreations.com.
By requesting a quotation, approving a project or using my services, you agree to these Terms, subject to applicable South African law.
South Africa's Electronic Communications and Transactions Act regulates electronic communications and transactions, and the Consumer Protection Act provides protections relating to consumer transactions and services.
1. Services
Moon Web Creations provides services including:
- Website design;
- Business websites;
- Online-store setup;
- Website maintenance;
- Logo design;
- Social-media integration;
- Domain and website setup; and
- Related digital services agreed with the client.
Current advertised packages include a Basic Website, Business Website and Online Store, together with optional maintenance and additional services.
2. Quotations and Acceptance
Submitting an enquiry does not create a binding booking or service agreement.
A project begins once the quotation, package or project requirements have been accepted and any required payment or deposit has been received.
Quotations are based on the information supplied by the client.
Work outside the agreed scope may be quoted separately.
3. Website Packages
Package inclusions are limited to the features advertised or specifically stated in the quotation.
Moon Web Creations currently advertises:
- Basic websites of up to 5 pages;
- Business websites of up to 10 pages; and
- Online stores with up to 20 products.
Certain functionality, including bookings, payments and store features, is available only where supported by the chosen website platform or third-party provider.
4. Additional Costs
Unless specifically included in a quotation, the following may be charged separately:
- Domain registration or renewal;
- Premium website subscriptions;
- Hosting or platform subscriptions;
- Payment-provider fees;
- Paid plugins or applications;
- Premium images or stock content;
- Third-party services; and
- Additional functionality.
The website currently states that domain costs, premium website subscriptions, payment-provider fees and third-party services are not included unless specifically stated in the quotation.
5. Client Responsibilities
The client must provide the information reasonably required to complete the project, including where applicable:
- Business information;
- Contact details;
- Text and wording;
- Images;
- Logos;
- Product details;
- Prices;
- Terms and policies; and
- Login or technical information required for agreed integrations.
Delays in receiving required information may delay completion of the project.
6. Client Content and Copyright
The client is responsible for ensuring that they have permission to use any:
- Images;
- Logos;
- Written content;
- Videos;
- Product descriptions;
- Trademarks; or
- Other material
provided to Moon Web Creations.
The client remains responsible for the legality and accuracy of content appearing on their website.
Moon Web Creations is not responsible for copyright or intellectual-property claims arising from material supplied by the client.
7. Design Process
The general process consists of discussing the project, selecting a package, designing the website, allowing the client to review it and then launching the approved website. This reflects the process currently described on the Moon Web Creations website.
8. Revisions
Reasonable revisions within the agreed project scope are included where stated in the quotation or package.
Major redesigns, additional pages, additional products or new functionality may be charged separately.
Requests made after final approval may be treated as additional work.
9. Project Completion Times
Estimated completion periods begin once all required information, content and images have been received.
Small websites may generally be completed within a few days, while larger or more complex projects may require additional time.
Completion dates may be affected by:
- Delayed client feedback;
- Missing information;
- Third-party services;
- Domain issues;
- Platform availability; or
- Additional work requested by the client.
10. Approval
The client is responsible for checking the website before approving it.
This includes checking:
- Spelling;
- Contact information;
- Prices;
- Product details;
- Images;
- Links;
- Business information; and
- General content.
Once the client approves the website for launch, the project will be considered approved subject to any agreed outstanding work.
11. Payment
Payment terms will be stated in the quotation or invoice.
Required payments must be made before work progresses to the stage stated in the quotation.
Moon Web Creations may pause work where agreed payments are overdue.
12. Website Maintenance
Website maintenance is currently available at R350 per month and is limited to websites created by Moon Web Creations.
Maintenance generally covers minor changes such as:
- Text updates;
- Image replacements;
- Updating business information;
- Adding or removing small amounts of content;
- Minor page changes; and
- General website assistance.
Major redesigns, new pages, online-store expansion and substantial functionality changes are quoted separately.
13. Domains and Third-Party Platforms
Domains, hosting platforms, email providers, payment gateways and other third-party services are subject to the terms and pricing of those providers.
Moon Web Creations cannot guarantee continued availability, pricing or functionality of third-party services.
14. Online Stores and Payments
Where an online store is created, Moon Web Creations may assist with the technical setup of products, categories, inventory and payment functionality where supported.
The client remains responsible for:
- Product accuracy;
- Pricing;
- Stock levels;
- Delivery arrangements;
- Refund policies;
- Customer service;
- Tax obligations; and
- Legal compliance relating to their business and products.
Moon Web Creations does not become the seller of the client's products.
15. SEO
Where basic SEO setup is included, this may include basic website settings and page optimisation.
No guarantee is made regarding:
- Search-engine rankings;
- Google placement;
- Website traffic;
- Sales;
- Leads; or
- Business performance.
Search-engine rankings are controlled by third-party search engines and may change at any time.
16. Cancellation
If a client cancels a project after work has started, payment may be required for work already completed and reasonable costs already incurred.
Any cancellation or refund will remain subject to applicable South African consumer law.
17. Website Availability
Reasonable care will be taken when designing and setting up websites.
However, Moon Web Creations cannot guarantee uninterrupted website availability because hosting providers, domain providers, payment gateways and other third-party systems may experience downtime or technical problems.
18. Liability
Moon Web Creations will take reasonable care in providing its services.
To the maximum extent permitted by law, Moon Web Creations will not be responsible for indirect or consequential losses arising from:
- Third-party platform failures;
- Hosting downtime;
- Search-engine changes;
- Client-supplied content;
- Unauthorised changes made by others;
- Lost profits;
- Lost sales; or
- Events outside reasonable control.
Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.
19. Portfolio Use
Unless the client asks otherwise, Moon Web Creations may display the completed website, logo or a reasonable screenshot of the completed work as part of its portfolio or examples of previous work.
Confidential information will not intentionally be published.
20. Privacy
Personal information is processed in accordance with the Moon Web Creations Privacy Policy and applicable South African law.
21. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Nothing in these Terms removes rights that a customer may have under applicable South African consumer legislation.
22. Changes to These Terms
These Terms may be updated from time to time.
The latest version will be published on the Moon Web Creations website.
23. Contact Details
Moon Web Creations
WhatsApp: +27 74 917 3712
Email: moonwebcreations@gmail.com
Location: Caledon & surrounding areas